RETURNS

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We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If you would like to proceed with your return request please follow the steps down below:

 

AU ORDERS

1. Please email at store@theflightdoc.shop
2. Enter your email address, order number and full name associated with the order
3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.
4. We will approve of your request via email and send you a Aus Post label.
5. Place the items you're returning into a box/bag and seal it and attach a slip of paper including your order number and name (without this we may not accept your returns)
6. Print out your return label and securely apply it to outside box/bag.
7. Take your parcel to a Aus Post Office / drop off location

8. Once your order has been received, processed and passed our inspection checks, we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.

INTERNATIONAL ORDERS

 

International orders returns require you to pay for your own shipping and we do not reimburse this cost, if you agree please follow the instructions below.

1.Please email at store@theflightdoc.shop
2. Enter your email address, order number and full name associated with the order3. Provide us the list of item(s) you would like to return and include a reason for return - include pictures if possible as this will escalate the process.4. We will approve of your request via email and will provide you with a return address.5. Place the items you're returning into a box/bag and seal it and attach a slip of paper including your order number and name (without this we may not accept your returns)6. Once your order has been received, processed and passed our inspection checks we will process your refund into your original payment method. You will receive an email notification when your refund is being processed.

We can only offer a partial refund to customers who decide to return - this means we can refund the full cost of the products but not shipping.

You can always contact us for any return questions at store@theflightdoc.shop

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We currently do not offer exchanges.

Refunds before dispatch

If you have placed an order before we have fulfilled it, then you can request via our contact email or replying to your order for a request to cancel. Please be aware once we have dispatched your order we cannot issue you with a refund and you will have to go through our returns portal only after the item has arrived.

Wrong shipping address

If you have put the wrong shipping address and before the item has been dispatched then please contact us ASAP to update your address.

Refunds after dispatch

If your order has been dispatched to the wrong shipping address or you have decided to cancel you order then we will expect any unsent mail to be sent back to us within 10-15 days after delivery attempt. We can issue a refund of the original order once we have received this or we can issue a reshipment albeit a shipping fee. 

If you decide to cancel an order after dispatch but accept the delivery then following our returns policy, you will have to arrange shipping at your own cost. It is recommended to then communicate with you local courier to not accept the delivery.

Please note that once we have received your parcel, it may take up to 10 working days for this to be processed. From when your return has been processed it can take up to another 10 working days for the funds to show up in your account depending on your bank, during drops and holiday periods.

Please be aware that any unregistered items not reported in your return request will not be processed. Return orders are the customers responsibility until they reach us, so please ensure that the packages are sealed securely to ensure that they are not damaged during transit.

If more than 15 business days have passed since we’ve approved your return, please contact us at store@theflightdoc.shop